General terms of use

The Slovenian version of these terms is the original and prevails; this English version is a translation.

1. Definitions

In these terms, the following words have the meaning given here:

• Provider – Softbase IS d.o.o., which provides the service. Provider details are in section 2 and in the legal notice.
• Service – the Normatik web app at app.normatik.si, with all its features and optional modules.
• User – the person who creates a user account and the business entity for which that person uses the service. Where these terms say “you”, they mean the user.
• Business entity – a flat-rate sole trader (normirani s. p.) kept in the service under its own tax number. The owner of a business entity is the user with the owner role.
• User account – personal access to the service with an e-mail address and password.
• Trial – the free period of use in section 6.
• Subscription – paid use of the service under the current price list and section 7.
• Quotas – daily limits on the AI assistant, e-mails sent and file imports.
• Issued documents – invoices, credit notes and other documents that the user issues with the service. Issued documents cannot be changed, and cannot be deleted before the statutory retention period (section 10) ends.

2. Provider and service

Normatik is provided by Softbase IS d.o.o., Spodnje Preloge 95, 3210 Slovenske Konjice, Slovenia, registration number 8799431000, VAT ID SI29249651. Full provider details are at the end of these terms and in the legal notice.

Normatik is a web app at app.normatik.si for issuing documents, keeping records and giving a Slovenian flat-rate sole trader a tax overview.

3. Who the service is for

The service is for business use: a Slovenian flat-rate sole trader (normirani s. p.) who sells services, is not registered for VAT and is paid by bank transfer, and the accountants and advisers working for them.

The service stops cases outside this scope. The list is on the page What Normatik does and doesn’t do; the complete, up-to-date list is in the app at app.normatik.si/obseg.

The user enters into the contract in the course of their business. The service is not intended for consumers, so the rules on distance contracts with consumers do not apply.

4. Conclusion of the contract

The contract between the provider and the user is concluded when the user accepts these terms in the app while creating a business entity. The app records which version of the terms the user accepted. The terms are published on this page, where you can save or print them; on request we will send you the version you accepted. The owner of the business entity ensures that the users they invite (section 5) also know these terms and follow them when using the service.

The provider may refuse a sign-up or the creation of a business entity, in particular where the intended use is outside the scope in section 3 or the details given are not accurate.

For a subscription, the current price list applies in addition to these terms (section 7).

5. User account

• When you sign up, you provide accurate details and confirm your e-mail address.
• The password has at least 12 characters. Keep it safe and do not share it.
• Two-factor sign-in (TOTP) is supported and is required before the first critical action by the owner and the accountant.
• You are responsible for actions taken with your account, unless they were made possible by a breach on the provider’s side. If you suspect misuse, write to info@normatik.si straight away.
• The owner of a business entity can invite other users and give them a role (accountant, colleague, viewer). Five seats are available; the limit applies when you invite someone.

6. Free trial

• The trial period is 30 days. The trial is free.
• You do not need a payment card for the trial.
• The trial is available once per tax number.
• No paid subscription starts automatically when the trial ends.
• When the trial ends, the account stays read-only: viewing, downloading issued documents, reports and a full export keep working. Creating new records is not possible until a subscription is in place.

7. Subscription

• The subscription price is set by the current price list on the Pricing page. Prices in the price list are stated without VAT, which is charged on top at the rate of 22%. Everything else is governed by these terms.
• You choose the subscription in the app, for a monthly or yearly period. You pay in the app or on the basis of a proforma invoice by bank transfer to the provider’s bank account. The monthly and yearly subscriptions differ only in period and price.
• The subscription price includes 5 GB of storage. Additional storage, for example for images, reports and other files attached to documents, can be bought for a monthly surcharge that depends on the amount of storage. We will tell you the amount of the surcharge on request before you buy it.
• The trial and the subscription may differ in quotas, but not in features.
• Daily quotas apply to the AI assistant, e-mails sent and file imports. When a quota is used up, the action stops until the next day. The service does not limit the number of documents or customers; only storage is limited.
• When a paid subscription period ends and the next period has not been paid, the user has 14 days to pay while the service keeps working. After that, the account becomes read-only as described in section 6.

8. What the service does and does not do

The service is a tool and is not tax advice. The user is responsible for the accuracy of the data entered and of the returns filed; in case of doubt, they consult an accountant or tax adviser.

• Calculations. Every tax figure shows the rule it came from, with the rule version and legal basis. The tax rules have been reviewed but carry no formal sign-off by a tax expert; the service says so next to the figures.
• Filing. The service prepares the return and the steps. The user files it on eDavki and is responsible for filing on time.
• Bank. There is no automatic bank connection. The user imports statements.
• Issued documents. An issued document cannot be changed. A mistake is corrected with a new, linked document.
• Input. The user is responsible for the accuracy of the data they enter and for the documents they issue.

If you are unsure about the tax treatment, consult an accountant or tax adviser.

9. AI assistant

• The AI assistant is optional and switched off by default. You switch it on yourself.
• The assistant suggests. It does not write tax fields or carry out actions; a suggestion is recorded as a suggestion and the user carries out the action.
• The language model provider is in the USA. When you switch the assistant on, the content of your questions and the data needed for an answer are transferred to it under the European Commission’s standard contractual clauses. The list of sub-processors is in the app at app.normatik.si/pravno.

10. Retention and export

• Issued documents are kept for as long as the law requires (10 or 20 years). They cannot be deleted before the statutory period ends, not even on request.
• A full export of your data is available at all times, including in read-only mode.

11. Data protection

11.1 Account data

The provider is the controller of user data (name, e-mail address, sign-in and account security data). It processes this data to perform the contract (Article 6(1)(b) of the General Data Protection Regulation) and for the security of the service (Article 6(1)(f)). The legitimate interest is protecting accounts and the service against misuse.

The provider is also the controller of the data used to conclude a subscription and issue invoices (company or personal name, address, tax number, e-mail address, proforma invoice and invoice details). It processes this data to perform the contract and to comply with legal obligations (Article 6(1)(c)). It keeps invoices for as long as tax law requires.

The list of the app’s sub-processors, which act as our processors for the data in this section, and the retention classes are published in the app at app.normatik.si/pravno. You cannot sign up without an e-mail address, and you cannot use the service until you confirm it.

You have the right of access, the right to rectification, the right to erasure except where we must keep data by law (section 10), the right to restriction of processing, and the right to portability of data processed to perform the contract. You may object to processing based on legitimate interest. Send requests to info@normatik.si. You can lodge a complaint with the Information Commissioner (Informacijski pooblaščenec), Dunajska cesta 22, 1000 Ljubljana, www.ip-rs.si. More on this is in the privacy policy.

11.2 Data you enter into the service

For the personal data of your customers and other persons that you enter into the service, you are the controller and the provider is the processor. This section is the data processing agreement under Article 28 GDPR.

The subject matter of the processing is providing the service under these terms. The processing lasts for as long as the contract does and, for issued documents, until the statutory retention period in section 10 ends. It covers storage, display, calculations, issuing and sending documents, and import and export. The data consists of identification and contact details (such as name or company name, address, tax number, e-mail address) and data on transactions and payments. The data subjects are your customers, their contact persons and others whose data you enter.

As the controller, you are responsible for having an appropriate legal basis for the data you enter and for informing the data subjects about the processing.

The provider:

• processes the data only to provide the service and on your instructions, given through your use of the service, unless the law requires it to process the data; this also applies to transfers to third countries, which it makes only with appropriate safeguards under Chapter V GDPR (for the AI assistant, they are described in section 9),
• ensures that persons with access to the data are bound by confidentiality,
• applies appropriate technical and organisational security measures,
• uses the sub-processors listed in the app at app.normatik.si/pravno; it names the provider of the optional appointments module before switching the module on; it informs you of any intended addition or replacement at least 30 days before the new sub-processor starts processing and states that date in the notice; you may object to the addition or replacement and terminate the contract under section 16 before that date; in your termination notice you may state that the contract ends on the day before the new sub-processor starts processing; it binds each sub-processor by contract to the same data protection obligations as in this section and is liable to you for the sub-processor’s performance of those obligations as if it had performed them itself,
• assists you in responding to data subject requests and in meeting your obligations under Articles 32 to 36 GDPR (security, breach notification, impact assessment and prior consultation),
• informs you immediately if it considers that an instruction infringes data protection law,
• where the law requires processing beyond your instructions, informs you before processing unless the law prohibits this on important grounds of public interest,
• notifies you of a personal data breach without undue delay,
• deletes the data when the contract ends and lets you export it first; issued documents that you are required by law to keep are kept for you until the period in section 10 ends, as you instruct by accepting these terms, and are made available to you on request during that period; they are not used for any other purpose and are deleted when that period ends,
• makes available all information needed to demonstrate compliance with the obligations in this section, and allows for and contributes to audits, including inspections, conducted by you or an auditor you mandate.

11.3 Recipients required by law

FURS, AJPES and other authorities to which you submit data by law are recipients required by law, not processors.

12. Availability and changes to the service

The provider aims to keep the service running without interruption but does not guarantee it. It announces planned maintenance in advance where possible.

The provider may develop and change the service. If a change substantially reduces the scope of the service, it informs users at least 30 days in advance. In that case the user may terminate the contract under section 16.

13. Liability

The provider is not liable for damage caused by incorrect or incomplete input by the user, by a late or unfiled return, by use of the service outside the purpose in section 3, or by outages of third-party services that the provider does not choose and cannot influence (such as official registers, eDavki or the recipient’s e-mail provider).

For other damage, the provider’s liability is limited to the amounts paid by the user for the service (subscription and additional storage) in the 12 months before the damage occurred. It is not liable for lost profit or indirect damage.

The exclusions and limits of liability in this section do not apply to damage caused intentionally or through gross negligence.

14. Force majeure

Neither party is liable for a failure or delay caused by circumstances beyond its control that it could not foresee, prevent or overcome. Examples are natural disasters, war, epidemics, measures by public authorities, and widespread outages of power, public networks or providers on which the service depends.

A party affected by force majeure informs the other party without delay and performs its obligation once the circumstances end. Once export is possible again, the provider enables export of data under section 10.

15. Intellectual property

The software, design and texts of the service belong to the provider. The user receives a non-exclusive, non-transferable right to use the service for the duration of the contract.

The data the user enters belongs to the user.

16. Termination

• The contract is concluded for an indefinite period; the subscription period (monthly or yearly) is chosen by the user in the app (section 7).
• The owner of the business entity may terminate the contract at any time by writing to info@normatik.si. A subscription already paid remains valid until the end of the paid period; amounts paid are not refunded. The contract ends when the paid period ends. If there is no paid subscription, for example during the trial, it ends on the day the provider receives the notice or on a later date given by the owner. The owner should export their data before the contract ends.
• The provider may terminate the contract with at least 30 days’ notice. During that time it allows export of the data.
• The provider may restrict or close an account if the user seriously breaches these terms or the law, in particular by misusing the service or endangering its security. It informs the user and lets them export their data. If the export would endanger the security of the service, it allows it once the threat has been removed. It does not allow the export where it would be contrary to law.
• On termination, account data is handled under section 11.1 and the data the user entered under section 11.2; issued documents are kept until the period in section 10 ends.

17. Changes to the terms

The provider informs users of changes to these terms by e-mail or in the app at least 30 days before they take effect. The new version applies on and after the date given in the notice. If you do not agree with it, you may terminate the contract under section 16 before that date; until the end of the period already paid, the previous version of the terms continues to apply to you. If you do not terminate the contract and continue to use the service after that date, the new version applies to you.

18. Notices

The provider sends notices to the user by e-mail to the address the user account is registered with, or in the app. Please keep that e-mail address up to date.

The user sends notices to the provider at info@normatik.si.

19. Transfer of the contract

The provider may transfer the contract to its legal successor or to a person who takes over the service. It informs the user of the transfer at least 30 days in advance. If the user does not agree to the transfer, they may terminate the contract under section 16 before the transfer and export their data first; in the notice they may state that the contract ends on the day before the transfer.

The user may transfer the contract to someone else only with the provider’s consent.

20. Severability

If any provision of these terms is invalid or unenforceable, this does not affect the validity of the other provisions. It is replaced by a valid provision that comes closest to its purpose.

21. Language

These terms are written in Slovenian. The English version is a translation. If the two versions differ, the Slovenian version prevails.

22. Contact, complaints and jurisdiction

Send questions, complaints and notices to info@normatik.si.

The parties first try to settle any dispute amicably. The contract is governed by the law of the Republic of Slovenia. Disputes are decided by the court with subject-matter jurisdiction in Maribor.

23. Validity

This is version 2026-09 of the terms. Last updated: 24 September 2026.

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